Privacy Policy
I want you to feel comfortable here, so here’s exactly what I collect, why, who else sees it, and how to have it deleted. In short: I keep it minimal, I never sell your information, and you can ask me to erase it whenever you like.
Privacy Policy last updated October 2, 2026
Purpose of this policy
Welcome to Hollie Noelle Design, a Washington company (“Company,” “HND,” “we,” “us,” or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect your data when you visit www.hollienoelledesign.com and any related subpages (the “Website”).
By accessing or using the Website, you agree to the practices described here. This Policy applies when you:
- Visit or browse the Website.
- Send us a message through the contact form or by email.
- Subscribe to our newsletter or other email communications.
- Interact with our content on third-party platforms, including Instagram, LinkedIn, Pinterest, and Facebook.
If you become a client, the information you share during your project is handled under our service agreement rather than this Policy.
Age requirement
We do not knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, please do not submit any personal information to us. If we learn that we have inadvertently collected personal information from someone under 16, we will delete it promptly. If you believe we have collected such information, contact us at hello@hollienoelledesign.com.
Information we collect
We may collect the following categories of personal information:
- Personal identifiers. Name, email address, business or brand name, and any other details you choose to include in a message to us.
- Project information. What you are looking for, timeline, budget range, and links you share, when you submit an enquiry.
- Geolocation data. IP address and approximate location derived from it.
- Internet and device activity. Browser type, operating system, device type, referring page, and how you move through the Website.
- Media. Any files, images, or documents you choose to send us.
We do not collect payment or financial information through this Website. Proposals, contracts, and invoices are handled through Dubsado, and payments are processed by Stripe. We never see or store your full card number.
We do not intentionally collect sensitive personal information, including data revealing racial or ethnic origin, religious beliefs, health conditions, precise geolocation, or biometric data. Please do not send it to us.
Where it comes from
Directly from you
When you fill in the contact form, subscribe to the newsletter, reply to an email, or send us files.
Automatically
Through cookies and similar technologies when you browse the Website, and through our hosting provider’s standard server logs.
- Hosting and form handling. Our host processes form submissions and server logs on our behalf.
- Analytics providers. We use Google Analytics to understand traffic and how the Website is used.
- Email marketing platforms. If you subscribe, your email address is stored and processed by our email service provider.
- Social media platforms. If you interact with our content on Instagram, LinkedIn, Pinterest, or Facebook, those platforms may share aggregate engagement information with us.
Cookies and tracking
A cookie is a small text file a website stores in your browser. We use cookies and similar technologies to:
- Remember your preferences, including your cookie choice on this Website.
- Understand how visitors find and move through the Website.
The categories we use
- Strictly necessary. Required for the Website to function, including remembering that you have responded to the cookie notice. These cannot be switched off.
- Analytics. Google Analytics, for aggregate measurement of traffic and page performance.
We do not use advertising or marketing cookies on this Website, and we do not run affiliate links or affiliate tracking.
Your choices
When you first arrive, we show a cookie notice. You can opt out of analytics cookies at any time on our Cookie Preferences page, which is linked in the footer of every page and lists the cookies we use. Nothing on the Website breaks if you opt out.
You can also control cookies through your browser settings. Disabling cookies entirely may affect how some features behave.
Google Analytics may process your IP address, device information, and browsing behavior on this Website. Our newsletters include a small tracking image and tracked links so we can see which emails are opened and clicked.
How we use it
- To reply to you. Answering enquiries, scoping projects, and following up on a conversation you started.
- To send communications you asked for. Newsletters, studio updates, and occasional notes about new work, with an unsubscribe link in every send.
- To run and improve the Website. Understanding what people read, what loads slowly, and what to build next.
- To manage our client relationships. Keeping a record of enquiries and conversations so we do not ask you the same question twice.
- To understand our own marketing. Seeing which content brings the right people here.
- To share our work. We feature completed client projects, and the testimonials clients give us, in our portfolio, case studies, and marketing, as set out in our services agreement, unless we have agreed otherwise in writing, such as under a non-disclosure agreement.
- To comply with legal obligations. Responding to lawful requests and enforcing our Terms of Use.
We do not use your personal information to make automated decisions that produce legal or similarly significant effects about you.
Who we share it with
- Service providers. Trusted third parties that help us operate, including our web host, Google Analytics, our email marketing platform (Kit), Dubsado for proposals, contracts, and invoices, Stripe for payments, and Calendly for scheduling. They may process your information only to provide services to us.
- Project partners. HND is a small studio and brings in trusted specialist partners on some projects, such as developers or copywriters. Where a project requires it, we may share the information necessary to do the work, under confidentiality obligations.
- Legal authorities. Where required by law, regulation, court order, subpoena, or governmental request, or to protect our legal rights, privacy, safety, or property, or that of others.
- Corporate transactions. In a merger, acquisition, restructuring, or sale of assets, your information may transfer as part of the transaction. We will notify you of any significant change to how your information is handled.
- Aggregated or de-identified data. Information that cannot reasonably be used to identify you may be shared freely for analytics, research, or marketing.
- With your consent. In any other situation, only with your explicit permission.
Once your data is with a third-party provider, their own privacy practices apply. We encourage you to read the privacy policies of any third-party service you engage with.
We do not sell your data
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
One caveat worth stating plainly. Some privacy laws, including the California Consumer Privacy Act, define “sale” and “share” broadly enough that allowing third-party analytics cookies on a website can fall inside those definitions. If you would rather no analytics cookies run at all, opt out on our Cookie Preferences page, and we will treat that as an opt-out of any such sharing.
Content you submit
If you send us content such as a testimonial, review, image, or other creative work through the Website or our social channels, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, distribute, and display that content for marketing and promotional purposes.
Please be aware that anything you share publicly is shared at your own risk. We cannot control how other users or third parties interact with content you post in public.
Your privacy rights
Depending on where you live, you may have some or all of the following rights over your personal information. We extend these rights to everyone who asks, regardless of location.
- Access. Confirm whether we process your personal data, and get a copy of it.
- Correction. Have inaccurate or incomplete data corrected.
- Deletion. Have your personal data deleted, subject to legal exceptions.
- Portability. Receive your data in a portable, readable format.
- Opt out. Opt out of targeted advertising, of any sale or sharing of your data, and of profiling.
- Withdraw consent. Unsubscribe from marketing email at any time, using the link in any send or by emailing us.
- Non-discrimination. Exercise any of these rights without being treated differently for it.
To exercise any of these rights, email hello@hollienoelledesign.com or use our contact form. We may need to ask a question or two to confirm who you are before we act, and we will not charge you for a reasonable request. We respond within 45 days, and will tell you if we need a single extension of up to 45 additional days.
If we decline your request, we will explain why, and you may appeal by replying to our response. If your appeal is denied, you may lodge a complaint with your state attorney general or applicable data protection authority.
How long we keep it
We keep your personal information only as long as we need it for the purpose it was collected. Enquiries that do not turn into projects are kept for up to two years so we have context if you come back. Newsletter subscriptions are kept until you unsubscribe. Client records are kept for as long as the relationship lasts and afterwards for the period required by tax, accounting, and legal obligations.
You can ask us to delete your data at any time, except where retention is required by law.
Data security
We use reasonable and appropriate measures to protect your data from unauthorized access, loss, or misuse, including encrypted connections, access controls, and reputable third-party providers. No transmission of data over the internet is completely secure, so we cannot guarantee absolute security.
Do Not Track and GPC
This Website recognises and responds to browser-initiated Global Privacy Control signals as an opt-out request. Support for Do Not Track headers is inconsistent across browsers and platforms, so we cannot guarantee that every form of tracking is disabled by one. For more on GPC, see globalprivacycontrol.org.
International transfers
We are based in the United States and our service providers primarily operate here. If you are located outside the United States, your personal data may be transferred to and processed in the United States or other countries where those providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses to make those transfers lawful.
Changes to this policy
We may update this Policy from time to time to reflect changes in our practices or our legal obligations. The “Last updated” date at the top of this page always reflects the current version. If we make a material change, we will post a notice on the Website and, where we hold your email address for that purpose, let you know by email. Continuing to use the Website after a change indicates your acceptance of the updated Policy.
Contact us
Questions, concerns, or a privacy request? Reach us either way:
- Email. hello@hollienoelledesign.com
- Contact form. hollienoelledesign.com/contact